Acronis does not provide customer service by email, but does provide it by phone. Gethuman does not work directly with acronis s customer support operations. Acronis is committed to provide worldclass customer service and support. Acronis advantage premier customers receive priority support in the event of a businesscritical system error, customers will receive the initial response within one hour. For more answers to your questions, try our knowledge base and video tutorials. The first year of service is included with the acronis line of corporate products. Products, release date, latest update, mainstream support end date, extended support end date. Here you can use our selfhelp resources and contact acronis customer central. Access order information such as the license key, activation code or download link for your purchased product.
Acronis has long been a popular destination for backup solutions. My experience with their customer service reps was quite positive. Fill the contact support form to view the phone number for your region. Does acronis snap deploy management agent require a license for installation not. Support is good, documentation is excelent, usability is perfect. Can i use acronis true image home products in my business environment. Acronis also goes by or is associated with the names acronis. Amazon should reconsider using acronis as a supplier. Acronis premium customer support technical support renewal. This software requires an activation code, included with the purchase of select ocz ssds vector 150180, vt180, radeon r7, vertex 460460a, and vx500. Support is provided through acronis knowledge base and forum. Acronis backup is used as the primary solution for data backup and recovery. Acronis cyber infrastructure is a fast, safe, and proven software defined storage for block, file, and object data.
The best phone number for acronis is their 8776584754 customer service phone number, and you can get the details and use our free callback service by finding the link for it. Considered to be among the very best when it comes to data backup and recovery, acronis backup and recovery software is filled to the brim with extensive features and backup capabilities that are coupled with very responsive and highly knowledgeable customer support crew. The service provider is responsible for tier 1 support directly to its resellers, subresellers andor end users. Pricing over the years has varied, and when the acronis cloud product first came out, it was unlimited storage, and the following year, it was discontinued and storage costs drove the pricing.
Acronis has proved to be the best backup solution on the market, and ive tested a bunch of other software before start using acronis. Service provider will need to pass an exam after attending the mandatory free on line training programs to become an acronis certified service provider. There is only 1 way to get customer help from them. Phone support is available for technical issues with the following products. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. Mar, 2019 acronis true image is available on windows 7 and newer, macos 10. Acronis customer central acronis backup software for more answers to your questions, try our knowledge base and video tutorials. The first year of service is included with the acronis line of. Rather than trying to call acronis we recommend you tell us what issue you are having and then possibly contact them via phone. Acronis cyber backup vs carbonite comparison getapp.
Log in to your account create one if youre new and register your product. To get support go to the acronis website you should be automatically redirected to the local website according to your location. If not then please choose the local website from the choose your region menu at the top. English speaking technical support can be contacted by email, live chat or telephone seven days a week, 24 hours a day. Contacting support and providing information acronis. Acronis true image echo build 8163 or lower does not support tape drives in windows vista or windows server 2008. Our management team welcomes your comments and suggestions on how we can improve the overall support.
Service provider will need to pass an exam after attending the mandatory free online training programs to become an acronis certified service provider. If your product is not listed above, please visit the product page. We allow you to take a look at their functions, supported devices, customer support, pricing rates, terms, and much more. I was happy enough to try his first suggestion of deleting a folder along with killing of windows processes and restarting windows services, but after that failed and he suggested running diagnostics tools and capturing logs to ftp to them along with. For rapid assistance it is recommended to use livechat service for such requests.
Gethuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. The next best way to talk to their customer support team, according to other acronis customers, is by telling gethuman about your issue above and letting us find somebody to help you. Product your operating system subject describe your request remote access is not allowed. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. Acronis true image, acronis disk director, acronis cyber backup, acronis snap deploy.
If youd like to help in the effort to improve customer service. Chat support told me to send my computer to a shop for a checkup. Acronis true image wd edition provides you with all the essential tools you need to recover your computer system should a disaster occur, such as losing data or accidentally deleting. Acronis true image download and instructions kingston. Try yourself to goggle acronis support, and youll find only useless faqs, and they work very hard not to show any support phone numbers, or live chats. Phone support is available if your maintenance is active for perpetual licenses or if you have an active subscription for subscriptionbased licenses to get phone support. Storage executive optimizes and updates your crucial ssds on microsoft windows computers. They collect customer s experiences and frustrations, but acronis will not answer technical questions via email, or on the phone, unless you pay additional money. True image 20 adds mobile device support for its cloud storage to. Download 64bit 206 mb storage executive only available for 64bit systems. Common problems addressed by the customer care unit that answers calls to 8776584754 include returns, cancel order, change order, technical support, track order and other customer service issues.
Acronis cyber backup ensures complete protection that safeguards data,15sec recovery time objectivesrtos, remote and automated recovery options, backups that are safe from ransomware, control over data location, authenticity and integrity, flexibility to support a variety of platforms. Acronis is deploying a faulty product without proper technical support. I get it about storage, but also dislike the fact that i have to maintain the software, storage, files ect versus the setitandforgetit capability i had gotten used to. I found the overall software quite user friendly and easy to use and i was able to get it setup, customized and deployed just by using their knowledge base articles. I tried to open a chat session, but there were no technicians available. Acronis true image hd acronis true image hd cloning software.
Acronis accessfiles advanced, acronis files connect. While 8776584754 is acroniss best tollfree number, it is also the only way to get in touch with them. Acronis true image n and n1 versions perpetual with pay per incident. Gethuman provides customer service contact information, stepbystep help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle. I think it would be wise for acronis to continue to offer both standalone and network based versions of this software to keep both customer bases satisfied. They are considered to be part of the following sectors and industries. To contact acronis customer central follow these 2 simple steps. Acronis backup and recovery vs carbonite 2020 comparison.
If your application malfunctions past the 30day marker after your purchase youre on your own. Acronis support lifecycle policy for consumer products. While acronis does not offer live chat, they do have a phone number. The support ticket system is quick and easy to use as a technician and its great that customers just have to send a simple email to create a support ticket. Welcome to acronis customer service and support portal. Getting support through acronis website knowledge base. Acronis true image support information acronis true image wd edition can clone drives, backup the operating system, applications, settings and all of your data. Receiving help from acronis is problematic at best. If someone can be available on chat instantly, but support by email is nonexistent for 3 weeks, something is wrong with their procedure.
To get started, choose the western digital brand youd like help with. In case you didnt realize there was an alternative, the best phone number for acronis customer support is 8776584754. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk, upthere and wd brands. Free upgrade for recent purchases check your upgrade path frequently. Acronis yber cloud, acronis backup cloud, acronis cyber infrastructure, acronis backup spla. I am extremely disappointed with acronis true image 2020 and their customer service. Acronis works by creating images of servers that can be mounted or restored and works as a baremetal recovery option for most servers if the need arises. Chat support is open 24 hours a day, 7 days a week. It is a software only solution so media to write to is up to the customer to bring to the table.
In your account on acronis website, check the status of your maintenance acronis advantage support program. This software installed perfectly and within 15 minutes, i had a complete image backup of all partitions on my solid state system drive. Providing workarounds and bug fixes for technical issues providing access to major and minor releases of acronis software. That is, unless you are on a monthly subscription this software is supposed to be permanent and want to pay through the nose for technical support, which should be free if the software. Acronis backup and recovery vs idrive 2020 comparison.
Great cloning software, works like a charmonce you actually get it installed. You can cancel an account from the web portal by opting out of. It offers 24 x 7 support services available via phone, chat, and email. Acronis true image echo build 8163 or lower has compatibility issues with removable storage management of windows vista sp1 and windows server 2008. Acronis true image support information sandisk support. Installation issues are the reason im not giving it 5 stars, and the quality of customer service superbis the reason im giving it 4 stars instead of 3. Check our corporate and consumer handbooks and online documentation for help on managing your account, products and support.
Acronis cyber cloud lets service providers quickly solve customer data protection problems with a proven and featurerich hybrid backup and recovery service that protects any system and device anytime, anywhere. If your maintenance is active, you have access to phone support. The installation went smoothly and took all of 2 minutes but license activation took 3. Learn who to contact to receive technical support, which is provided by our partner companies. Acronis have 24 hour support and the person i spoke to at 1am was helpful and professional.
Atera vs acronis cyber backup cloud 2020 feature and. Western digital customer support acronis true image wd edition can clone drives, backup the operating system, applications, settings and all of your data. Compare real user opinions on the pros and cons to make more informed decisions. Phone support is not available for customer care issues licenseserial number, web navigation, download and presales questions. Acronis true image wd edition provides you with all the essential tools you need to recover your computer system should a disaster occur, such as losing data. Cant complain about nothing related to the software. I filed a support ticket 3 weeks ago and have yet to get a response. Acronis premium customer support technical support. You can also find out which vendor is more credible by sending an email inquiry to the two companies and find out which vendor replies without delays. You want to quickly find a solution, a howto guide, documentation or the newest. Follow our step by step guide to make installation easy. Acronis yber cloud, acronis backup cloud, acronis cyber infrastructure, acronis. Data backup software and disaster recovery solutions help you back up hard disk drive files, provides system disaster recovery, creates image drives in. Trial activation presales privacy licensing question.
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